Shipping policy

Dispatch Timeframe

  • Plants are shipped on a MONDAY or TUESDAY only.

  • Orders containing no plants will be shipped within 2 business days of payment.*

  • Orders containing made to order products ship within 2 - 4 business days*

* Estimate only, delays may occur during busy periods like sales or christmas etc made to order products may take longer if there is machinery malfunctions.

Shipping Delivery Time frame (estimate only)

  • EXPRESS POST - Within 2 - 5 days (rare occasions parcels might take longer)
  • PARCEL POST - Within 5 - 9 days (rare occasions it might take longer)
  • STANDARD POST - 5 - 14 Days

❗️Once Plants are shipped, I am no longer liable, they are then with Australia post which I have no control over.

Quarantine States: (WA, NT & TAS) No.

Unfortunately, I’m unable to ship PLANTS to quarantine states.

If you purchase plants & you are located in a quarantine state, your order will be cancelled.

I can however ship to a concierge if you make arrangements.

Packages:

  • Plants are packaged & posted in their cups, pots or bare root wrapped in sphagmoss

  • Plants are packaged securely & boxes filled with appropriate padding.

  • Product packages will be packed with appropriate padding.

DAMAGES, LOST PARCELS OR FAULTY PRODUCTS

Please contact us within 7 days of receiving your order & include pictures of any damages or faults & we will get back to you with further instructions. Email us my_plantasy@hotmail.com